Returns

You bought a rug and would like to return it?

We recommend that you read our return policy carefully. These conditions explain how returns are processed, which products are eligible for return. To make sure you are aware of all the details, we invite you to read our return conditions here. That way you will be well informed and can store with us with confidence.

How to return free of charge?

Please read our return policy carefully first.

Register your return afterwards, click on the ‘register return’ button below.
This will allow you to create your free return label and choose your return point:

1) Choose your language at the top right of the screen

2) Enter your order details and contact information.

3) Select the reason for your return

4) Choose a GLS delivery point near you.

5) Go to the overview, confirm & download the return label.

6) Attach the return label to the rug & bring the rug to the selected return point.

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